Return and Refund Policy At Closaa.com, we value our customers and strive to provide the best shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Policy Eligibility for Returns: Items must be returned within 7 days of delivery. The product must be unused, unwashed, and in its original packaging with all tags intact. Returns are applicable only for damaged, defective, or incorrect items. Non-Returnable Items: Personalized or custom-made jewelry. Sarees that have been altered, washed, or worn. Items purchased during clearance sales or promotional offers. Return Process: To initiate a return, email us at sumitraenterprises0824@gmail.com with your order number, reason for return, and product images (if applicable). Once approved, we will provide the return shipping address. Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refund Policy Refund Eligibility: Refunds will be processed once the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 7-10 business days. Shipping charges (if any) are non-refundable. Replacement & Exchange: If you prefer, we can provide a replacement instead of a refund for eligible returns. Exchanges are subject to product availability. Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, check with your bank or payment provider first. For further assistance, contact us at sumitraenterprises0824@gmail.com.
We appreciate your understanding and support. If you have any questions, feel free to reach out to our support team!
